If you make a reservation, pay for it, and later decide to cancel it before the reservation deadline (February 16 for this event), you can apply for a refund through the HAPL Office. We must receive your request to cancel your registration in writing by email at email@example.com or fax at 713-622-3723 by the 16th. You will receive the total amount charged minus a $2.00 credit card processing fee.
When you request a refund, include the credit-card number that you used to pay for the reservation and the confirmation e-mail you received when you paid. If you have lost that e-mail, send as much information as you can about the name and date of the event, the date that you paid, and how much you paid. Refunds cannot be made for reservations that were paid for, but not cancelled before the reservations deadline. When that happens, you are considered a no-show.
No-shows will not receive refunds.